Privacy Policy
Last updated: 29 May 2026
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose and protect your personal information.
1. What Information We Collect
We may collect the following types of personal information:
Identity information: name, email address, phone number
Contact information: postal address, suburb, state, postcode
Technical information: IP address, browser type, device type, pages visited
Usage data: how you interact with our Site, referring URLs, time spent on pages
Communications: any messages or enquiries you send us
2. How We Collect Information
We collect personal information in the following ways:
Directly from you when you complete forms, make enquiries or contact us
Automatically through cookies and similar tracking technologies when you browse the Site
From third parties such as analytics providers (e.g. Google Analytics)
3. How We Use Your Information
We use your personal information to:
Respond to your enquiries and provide you with services
Send you information about our services (where you have consented)
Improve and personalise your experience on our Site
Analyse Site usage and performance
Comply with our legal obligations
Detect and prevent fraud or other harmful activities
4. Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:
Service providers who assist us in operating our Site (e.g. web hosting, analytics) and who are bound by confidentiality obligations
Law enforcement or government agencies where required by law
If we believe disclosure is necessary to protect the rights, property, or safety of our business, our customers, or others
If we transfer personal information overseas, we take reasonable steps to ensure the recipient complies with the APPs or is bound by a law or scheme that is at least substantially similar.
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These measures include secure servers, encrypted data transmission (SSL/TLS), and access controls.
While we take all reasonable precautions, no data transmission over the internet or storage system can be guaranteed to be 100% secure. If you suspect any breach, please contact us immediately.
6. Cookies
We use cookies and similar tracking technologies to enhance your experience on our Site. For more information, please see our Cookie Policy.
7. Access and Correction
Under the Privacy Act 1988 (Cth), you have the right to access your personal information that we hold and to request corrections if it is inaccurate, incomplete or out of date. To make such a request, please contact us through our Contact page. We will respond within a reasonable timeframe.
8. Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us in the first instance. We will investigate and respond within 30 days. If you are unsatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Retention of Data
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once no longer needed, we securely destroy or de-identify the information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our Site. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
For any privacy-related questions or concerns, please contact us through our Contact page. We take all privacy enquiries seriously and will respond promptly.